Terms and Conditions

Welcome to BigGreenSmile.com. BigGreenSmile.com is a trading name of Big Green Smile Ltd which is UK registered company 05730015.

This page was last updated on 27th November 2012.

The following are general terms and conditions of BigGreenSmile.com and govern the use of the site.

  1. Privacy

    BigGreenSmile.com is committed to protecting your privacy. Please see our privacy policy for details.

  2. Security

    For orders through the shop, we work to protect the security of your personal and payment information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.

  3. Payments

    Payments may be made either by credit card, debit card or using Paypal. Transactions are made through a secure payment gateway operated by Worldpay. At no time does any employee of this website have access to your credit card details. Your credit card details are not stored or recorded by BigGreenSmile.com.

  4. Terms of Sale

    Should you purchase any goods from BigGreenSmile.com you will be contracting with BigGreenSmile.com on the terms outlined below and not with any third parties. Please read these terms and conditions carefully. If you do not agree with the Sales Terms, do not order any goods from this shop.

    1. Stock Availability – items in BigGreenSmile.com are normally available for dispatch the same day of ordering if ordered before midday or next day if ordered after midday Monday - Friday. If any item you have chosen is unavailable, BigGreenSmile.com will contact you via phone or your email address and set out the options that are available to you.

    2. BigGreenSmile.com retains the right to suspend supply of goods displayed if it is out of stock or for general site maintenance and may do this without warning or notice. BigGreenSmile.com also retains the right to change prices without notice or warning. Current prices of all goods are clearly marked on the product page and these are inclusive of VAT (if applicable).

    3. Once you have placed an order with BigGreenSmile.com you will receive an email confirming receipt of your order and a further email confirming dispatch of your order. The email confirming dispatch of your order represents acceptance by us of your order.

    4. Refunds are made by the same method used to make the initial order.

    5. Promotions, discount codes and special offers. BigGreenSmile.com may offer discount codes, special offers and promotions from time to time and may terminate these offers without prior notice. Receipt of a discount code does not provide a guarantee that the code will be accepted once the discount period has expired. Discount codes do not apply to items covered by a promotion or to which a discount has already been applied. This includes promotional items added to the basket at no charge to the customer. Promotional items must be ordered prior to the end of a promotion in order to take advantage of any discounts attached.

    6. Deliveries – full details of deliveries can be found here. If your order is damaged during delivery please contact us to report the problem.

    7. Returns – we want you to be completely satisfied with all of your purchases from BigGreenSmile.com. If you are not completely happy with your product then let us know and we will happily refund or exchange the item if you contact us within 60 days. Returned items should be sent complete with their original packaging and a note of your order number, reason for return and wish for either a refund or replacement.

      If we have made a mistake or the item is damaged or defective we will reimburse the delivery charges you incurred in returning the item to us.

    8. Cancellation – you have a legal right to cancel your order within seven days of the date of receipt of your goods, as long as the goods are returned to us unused and as new together with their original packaging. Please also include a note of your order number and request for a refund.

    9. Force majeure – we will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability to you.

    10. Customs duties and local taxes. For delivery outside the European Union, you may be subject to import duties and taxes which are levied once the package reaches the destination country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

  5. Samples

    Please read these terms before ordering any samples from us.

    1. Samples will only be provided with orders for £10 or more of products, before shipping is added. No more than 2 samples can be requested with any order.

    2. Samples are provided subject to availability. Should we run out of stock of a sample we will delete it from your order and there will be no right to a replacement.

    3. Samples must be requested before payment is made. Samples cannot be added after an order is placed.

    4. We do not accept returns of samples.

  6. Refer a friend

    These terms apply to the Refer a friend discount scheme. Please read them before participating.

    1. You must have an account with BigGreenSmile to be able to Refer a friend.

    2. A friend has to open an account and place an order for £25 or more of products (excluding shipping) within 30 days of being referred. The account must be opened with the email address given in the referral and the discount code emailed to that address must be used.

    3. Orders for less than £25 of products or that do not use the discount code emailed to the friend will not qualify for the friend's discount or trigger the credit to the referrer.

    4. A friend can only make use of one Refer a friend discount code. That code can only be used for one order.

    5. A friend must have a different email address to the referrer and must not live at the same address as the referrer. We reserve the right to deny credits and discounts if it appears the Refer a friend scheme is being used to obtain discounts for an existing customer.

    6. You can refer up to 5 friends in any 30 day period.

    7. Once your friend has placed an order in compliance with the terms above your account will be credited with £10 that you must use at BigGreenSmile within 60 days. After 60 days the credits will expire. Credits will be shown on the Your Account page and on the shopping basket and checkout pages if you are fully signed in to your account.

    8. Neither the friend's discount code nor the referrer's credit have any cash value.

    9. We reserve the right to withdraw the availability of this scheme and offer or all offers to any customer or customers.

  7. Competitions

    The following rules are applicable to all competitions conducted by or on behalf of BigGreenSmile Ltd until further notice or until amended.

    1. By entering the competition, entrants (or voters for a particular entrant) together with any other member of the public involved (all such persons being referred to as 'entrant') hereby agree to be bound by these rules as amended from time to time, and by any competition instructions.

    2. It is the responsibility of entrants to keep themselves informed as to any updates of these rules, and they acknowledge that any failure to comply with these rules could lead to their disqualification without reasons being given or opportunity for challenge.

    3. On completing and submitting a competition, you will automatically be entered into a draw for one of the prizes. No correspondence will be entered into and the winners will be notified by post or email within 28 days of the closing date.

    4. The competition is not open to employees of BigGreenSmile Ltd or participating companies. No cash alternative will be offered. The prize (s) described are available at the date of publication. Events may occur that render the promotion or the awarding of the prize impossible due to reasons beyond the control of BigGreenSmile Ltd , which may at its discretion vary or amend the promotion and the reader agrees that no liability shall be attached to BigGreenSmile Ltd as a result thereof.

    5. Proof of emailing will not be accepted as proof of delivery and no responsibility can be accepted for entries lost, delayed, mislaid or for any technical failure or for any event which may cause the competition to be disrupted or corrupted.

    6. Unless otherwise stated, entry to all competitions is restricted to entrants of 18 years of age or over.

    7. The decision of BigGreenSmile Ltd is final and it is a condition of entry to any competition that the entrant agrees to be bound by these rules whether they be published or not, and that the decisions of the judges on any matter whatsoever arising out of or connected with the competition are final.

    8. No purchase is necessary and no more than one entry per household.

    9. Competitions open to UK residents only, unless otherwise stated.

    10. You have 14 days to confirm acceptance of your prize, if we haven't heard from you then we have the right to pick another winner. 

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