Our Promises

Whatever your reasons for buying natural products – whether it’s an ethical, health or lifestyle choice – at BigGreenSmile we know how important it is to buy from a brand you trust.

That’s why we pledge you the following promises (and promise to keep them).

Our service

We want to be your number one destination for natural and organic beauty, cleaning and baby products and promise:

  • A great choice: We have the widest selection of natural and organic products online in the UK and are continually adding to them.
  • Amazing service: We have a dedicated customer service team who are there to provide you with a fantastic buying experience.
  • Seriously good value: We work hard with our suppliers to keep our prices competitive.
  • Product samples: You can claim two free product samples with every order so you can check if you like a product before buying it.
  • An eco delivery process: It’s not perfect yet, but we work hard to get your products to you without environmental cost.
  • A no quibble guarantee: We want you to be completely satisfied with your purchases. If you’re not, please let us know and we will happily refund or exchange the item if you contact us within 60 days.

Our products

There is no room for ‘nasties’ at BigGreenSmile and we tirelessly check out products and brands before they appear on our site.

We promise:

  • No animal testing: Our products are never tested on bunnies, budgies, monkeys, cats … (you get the picture)
  • No Phthalates: Linked to all sorts of health problems these are an absolute ‘no no’ on BigGreenSmile
  • No Parabens: Be assured this is the ONLY place you’ll see these on our site 
  • No Petroleum or mineral oil
  • No Palm Oil, unless it's from an ethical and sustainable source: Where Palm Oil is used, we always check its source
  • Check for yourself: To give you peace of mind, every product on our site includes a full ingredients list that comes direct from the supplier. You can also search by eco friendly organisations that have given our products their seal of approval here.
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