Meet the BigGreenSmile team

Our Team

BigGreenSmile Team

Take a peek at the BigGreenSmile team. Find out what we do, what we love and how fun we are.

Kay

Kay

My role
I’m the Customer Services Administrator and I problem solve all day, making sure our customers keep smiling.

Why I love my job!
I enjoy providing the type of service I want to receive myself, and get such a buzz when I hear the appreciation and relief in a customer’s voice when I help them. Reading and receiving positive reviews about our service is the highlight of my job.

When I´m not at work
In my spare time I’m a Pergamano Parchment Craft Teacher, take part in 5km charity runs, love the theatre and creative baking (Kay is a genius cupcake decorator!)

My must-have BigGreenSmile product
Method Clementine  Washing Up Liquid makes washing up a pleasant experience (not an easy job!)

Louise

Louise

My role
I do a bit of everything from helping to designing the newsletters to answering customer queries!

Why I love my job!
Not one day is the same which makes my job so much fun! I love working with different people and the team here are just the best!

When I´m not at work
I have 2 horses which I look after and ride when the weather is sunny. I also love cooking for my friends and family.

My must-have BigGreenSmile product
This is so hard to choose! I love the Method Laundry Liquid Peony Blush as it smells divine! As well I love the Dr Bronners organic lavender hygiene spray to keep my hands clean.

Amy

Amy

My role
As a customer service representative, I support customers by providing helpful information, answering questions and ensuring full customer satisfaction.

Why I love my job!
I enjoy communicating with customers, helping to provide an excellent level of customer service and love working with an amazing team.

When I´m not at work
I like to keep fit and enjoy running, socialising with friends, cooking and travelling.

My must-have BigGreenSmile product
I love all the products! If I had to choose a favourite it would be the Faith in Nature Lavender and Geranium shampoo.

Karolina

Karolina

My role
I look after UK website and make sure we have great product from great brands.

Why I love my job!
I work with amazing people and product, every day I learn something new.

When I’m not at work
I love going for long walks, photography and knitting. Oh, and I swim whenever possible.

My must-have BigGreenSmile product
There are hundreds of them but recently I found Avalon Organics Intense Defence Renewal Cream – it does wonders for my skin and smells great.

Donna

Donna

My role
I help keep our customers happy, add more lovely products to the website, write copy (and do anything else that needs doing!)

Why I love my job!
I work with great people and products, and each day I do something different.

When I’m not at work
I read and write romance novels (not published), do Pilates and drink red wine (sometimes in that order!)

My must-have BigGreenSmile product
All of them! But if I must choose …is the Marcel´s Green Soap range, it smells so good I can't stop cleaning things …

Claire

Claire

My role
I help to find and add great new natural products to BGS, ensuring we have everything you need.

Why I love my job!
I love working for a brilliant brand and lovely, happy people. I love being busy - no two days are the same at BGS!

When I’m not at work
When I’m not running around after my family, I enjoy real running.

My must-have BigGreenSmile product
Tisserand Sleep Better Bath Oil – it really helps me get a good nights sleep.

Lorna

Lorna

My role
I help to keep our customers informed about the amazing products and special offers we have on our website.

Why I love my job!
The people I work with are great and I’m learning so much about what I can do to be kinder to our planet. I make much better choices about the products I buy for my family now I work here.

When I’m not at work
I’m chasing around after two young children and when I’m not completely shattered, I like to catch up with my friends over good food and wine!

My must-have BigGreenSmile product
So hard to choose…. the Ecover Limescale Remover has worked wonders on my kitchen sink, I’ve ditched my supermarket brand deodorant for Crystal Spring Amber & Sandalwood Deodorant Spray and I only ever use Childs Farm products on my kids in the bath.

Maria

Maria

My role
I’m a Finance Assistant and insure that all the invoices are promptly received, booked in and paid, daily inquiries are answered and all possible issues are resolved.

Why I love my job!
It is a varied role and I never know what the next day will bring. Most importantly we have a fantastic team and it feels like working with friends.

When I’m not at work
I am a mum of a teenager and a pug, passionate about home cooking and making things with my hands whether it is macramé, woven rainbows, knitted scarfs, printed tablecloths or foot scrubs and bath bombs, the list is endless!

My must-have BigGreenSmile product
Everything from Marcel’s Green Soap company. I love their combination of fragrances. Cleaning and washing is no longer a chore.

Ian

Ian

My role
I manage some of the digital marketing for BGS making sure when customers are searching for our products it’s a hassle-free experience.

Why I love my job!
Working with great products and people whilst geeking out!

When I’m not at work
Getting beaten at Rocket League by my 2 kids (consistently) and trying to cook interesting meals for the family.

My must-have BigGreenSmile product
I love the Dr. Bronner's shaving products. They keep my face cool and calm when shaving!

Chris

Chris

My role
I manage the BigGreenSmile warehouse team. I receive new product deliveries and ensure they are packed up and sent to all our lovely customers. I manage the whole process from start to finish, so that you receive your order quickly and correctly.

Why I love my job!
I learn new things every day, I love working and discovering new natural products and have really nice colleagues and managers with whom it is great to work with.

When I’m not at work
I like to cycle and walk a lot with my dog. In addition, I have been active for several years in a shooting club. I still practice every week and often take part in local competitions and the championships.

My must-have BigGreenSmile product
It's hard to pick out a favorite product, but if I had to choose then it is Lavera’s face care range.

Pieter

Pieter

My role
I pack your orders with care, as if they are for myself. I also assist colleagues wherever needed and generally help out.

Why I love my job!
I like working for a small company. As an employee you are not a number but part of a family. Working with natural products has made me more environmentally aware.

When I’m not at work
I spend a lot of time in nature with my hunting dog. I enjoy working in the garden and like culture, bridge and reading. I also appreciate the little things in life more and more.

My must-have BigGreenSmile product
I love Marcel's Green Soap products, their perfumes are blissful. Kingfisher toothpaste is also a must have for me.

Ward

Ward

My role
I’m deputy foreman of the day shift. I make sure the products are in the right place in the warehouse and I help make sure the picking and packing process goes smoothly.

Why I love my job!
Great colleagues, different challenges every day.

When I’m not at work
I try to enjoy life. Good company, good food and something to drink. What more do you need?

My must-have BigGreenSmile product
I like the Natura Siberica Men range

Eddy

Eddy

My role
I lead and supervise the evening shift, ensuring stock is booked on and keeping the warehouse in good order.

Why I love my job!
I like the varied nature of the work and working for a company that has a commitment to developing.

When I’m not at work
I have my hands full with family life.

My must-have BigGreenSmile product
I like the Marcel's Green Soap range.

Heinke

Heinke

My role
I look after our German website and keep a keen eye out for new products.

Why I love my job!
I enjoy working with such nice people and am happy to work with natural cosmetics and ecological cleaning products.

When I’m not at work
I like to be outside (in the garden or in nature), on foot, by bike, with a dog...

My must-have BigGreenSmile product
The We Love The Planet Deodorants.

Hugo

Hugo

My role
I make sure the orders are all packed well and efficiently so they reach our customers in top condition.

Why I love my job!
I love the natural products that we work with and the team is great fun.

When I’m not at work
I spend a lot of time playing guitar.

My must-have BigGreenSmile product
I love the Ecover cleaning products.

Laurette

Laurette

My role
I help with packing the orders making sure they reach cusotmers in tip top condition.

Why I love my job!
I like what our company stands for and my colleagues here are really nice.

When I’m not at work
I am working hard on my farm.

My must-have BigGreenSmile product
I love the Faith in Nature, the orange and grapefruit is my favourite.

Luc

Luc

My role
I am the warehouse supervisor. My role is to ensure that all the products come into the warehouse, and all the orders go out of the warehouse nice and efficiently.

Why I love my job!
The work is varied and I'm learning new things every day.

When I’m not at work
I like working in the garden and spend as much time with my granddaughter as I can.

My must-have BigGreenSmile product
I love all Ecover products. It's great to clean with, and much less harmful to the environment.

Marike

Marike

My role
I manage our Dutch and French websites and make sure all of our friends over the water have a great experience with BigGreenSmile.

Why I love my job!
I am part of a great team working with products that I love, with a ethos that I am 100% committed to.

When I’m not at work
I can be most often found in a field with my beloved horses.

My must-have BigGreenSmile product
I am crazy about the Yes To Carrots range.

Stien

Stien

My role
As a marketing executive, I am responsible for online communication & making sure that the copy on the website is customer and search engine friendly. I also try to attract new customers through Google and Social Media.

Why I love my job!
My days are very diverse and I love that you can quickly see the results of my work. Besides this, it is just great working in our close team!

When I’m not at work
With a family of three children, my free hours are quite busy. I am also studying psychology, so I am often behind my books. We try to go geo-caching every weekend, a kind of treasure hunt in nature.

My must-have BigGreenSmile product
It's impossible to name one favourite! Ben & Anna and Hydrophil are must-have brands in our bathroom. For cleaning I really like Ecopods and YouSea. For laundry, I rely on Eco Egg and the lovely fragrances from Waft.

Olga Kukanova

Olga

My role
I am in charge of the company finances so my role is essentially to make sure that everything adds up!

Why I love my job!
We have a great team that are fun to work with and I love the international aspect of our business, and the challenges that brings.

When I’m not at work
I love heading up into the Chiltern Hills for long walks and I regularly go to the theatre and opera.

My must-have BigGreenSmile product
I love all the plastic alternative products that we sell. I've recently started using shampoo bars which I think are great.

Petra

Petra

My role
I am the health & safety officer, and also work in the warehouse picking orders and making sure the packing team are kept busy.

Why I love my job!
We are very busy all day so it is never boring, the hours fly by.

When I’m not at work
I love to work in the garden and always try to enjoy life to the full.

My must-have BigGreenSmile product
Ecover fabric softeners are my must have item.

Sajeela

Sajeela

My role
I am a financial bookkeeper, I maintain financial records and oversee the financial health of the company. ‘Look after the pennies and the pennies look after the pounds.’

Why I love my job!
I love my job because it is very complex and I like challenges, above all we have incredible individuals in our BGS Team.

When I’m not at work
I love spending time with family, I'm a mum of two young children. I also thoroughly enjoy exploring flavours and spices in cooking, as well as exploring them on holidays!

My must-have BigGreenSmile product
There are so many choices it's hard to choose a favourite. However I've tried and tested the Giovanni 2Chic Ultra-Volume Collection and it does wonders to your hair, would definitely recommend.

Stijn

Stijn

My role
I work in the warehouse picking, packing and dispatching the orders.

Why I love my job!
Great colleagues, varied work and it keeps me pretty fit!

When I’m not at work
I love exercise and can often be found in my local gym.

My favorite product at BigGreenSmile
I like the Every Man Jack range.

Vicky

Vicky

My role
If you have questions about your package, products or anything else then I'm the one to come to. I help look after all of our non-UK customer services.

Why I love my job!
I love what we do at Big Green Smile, I love the range we have that enables our customers (and me) to live more aligned with nature and the environment.

When I’m not at work
You will find me in my coaching practice or perhaps travelling the world with my partner discovering what this beautiful planet has to offer.

My favorite product at BigGreenSmile
The Method fabric softener, Marcel's Green Soap hand wash soaps and Antipodes eye cream.

Alasdair Cox

Alasdair

My role
Always looking for new ways to improve our website and service.

Why I love my job!
It’s nothing if not varied.

When I'm not at work
I remember those days!

My must-have BigGreenSmile product
I am seriously impressed with Method’s Kitchen Spray. Having lost my sense of smell for a day once when I got a little carried away with a supermarket own-brand cleaner, I appreciate that it works, smells nice and that I don’t need to go to A&E afterwards.

Ben Wigley

Ben

My role
Looking for ways to improve our website, business, service and range. (Ben’s also our product guru. When we have a question about anything from washing up liquid to hair dye … he’s the man.)

Why I love my job!
I get to meet some interesting people and learn new things almost daily.

When I’m not at work
I love cooking (and eating), reading, walking, skiing, travelling and being on the water!

My must-have BigGreenSmile product
Dr Bronner´s Peppermint Liquid Soap (it smells seriously good).

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