Our Team

Take a peek at the BigGreenSmile team. Find out what we do, what we love and how cute we are (okay so the pictures might not be exactly recent but we’re all gorgeous, honest …)

Kay

Kay

My role
I’m the Customer Services Administrator and I problem solve all day, making sure our customers keep smiling.

Why I love my job!
I enjoy providing the type of service I want to receive myself, and get such a buzz when I hear the appreciation and relief in a customer’s voice when I help them. Reading and receiving positive reviews about our service is the highlight of my job.

When I´m not at work
In my spare time I’m a Pergamano Parchment Craft Teacher, take part in 5km charity runs, love the theatre and creative baking (Kay is a genius cupcake decorator!)

My must-have BigGreenSmile product
Apple & Bears Pomegranate & Aloe Vera Body Wash … I love the fragrance and freshness. Also Method Clementine  Washing Up Liquid makes washing up a pleasant experience (not an easy job!)

Donna

Donna

My role
I help keep our customers happy, add more lovely products to the website, write copy (and do anything else that needs doing!)

Why I love my job!
I work with great people and products, and each day I do something different.

When I’m not at work
I read and write romance novels (not published), do Pilates and drink red wine (sometimes in that order!)

My must-have BigGreenSmile product
All of them! But if I must choose …is the Marcel´s Green Soap range, it smells so good I can't stop cleaning things …

Gemma

Gemma

My role
My focus is to attract new customers to our wonderful website, and to ensure BigGreenSmile is your absolute favourite online shop to buy your natural products.

Why I love my job!
I love working for a brilliant brand and people, for an ethos and product range I buy into 100%.

When I’m not at work
I cycle to work and run up and down the Chiltern Hills at the weekend (I’m not crazy, I really need the exercise otherwise I’m bouncing off the walls!). I particularly enjoy replenishing the calories I’ve burnt with chunks of dark chocolate and almond croissants.

My must-have BigGreenSmile product
A´kin Rosehip Oil – and Nourish shimmer – these have been my winter skin care essentials this year.

Chris

Chris

My role
I manage the BigGreenSmile warehouse team. I receive new product deliveries and ensure they are packed up and sent to all our lovely customers. I manage the whole process from start to finish, so that you receive your order quickly and correctly.

Why I love my job!
I learn new things every day, I love working and discovering new natural products and have really nice colleagues and managers with whom it is great to work with.

When I’m not at work
I like to cycle and walk a lot with my dog. In addition, I have been active for several years in a shooting club. I still practice every week and often take part in local competitions and the championships.

My must-have BigGreenSmile product
It's hard to pick out a favorite product, but if I had to choose then it is Lavera’s face care range.

Luc

Luc

My role
My job is to pack your orders so that they are timely and well delivered. I help Chris and am her second in command!

Why I love my job!
The work is varied and I'm learning new things every day.

When I’m not at work
I like working in the garden and spend as much time with my granddaughter Polly-Marie.

My must-have BigGreenSmile product
I love all Ecover products. It's great to clean with, and much less harmful to the environment.

Alasdair

Alasdair

My role
Always looking for new ways to improve our website and service.

Why I love my job!
It’s nothing if not varied.

When I'm not at work
I remember those days!

My must-have BigGreenSmile product
I am seriously impressed with Method’s Kitchen Spray. Having lost my sense of smell for a day once when I got a little carried away with a supermarket own-brand cleaner, I appreciate that it works, smells nice and that I don’t need to go to A&E afterwards.

Ben

Ben

My role
Looking for ways to improve our website, business, service and range. (Ben’s also our product guru. When we have a question about anything from washing up liquid to hair dye … he’s the man.)

Why I love my job!
I get to meet some interesting people and learn new things almost daily.

When I’m not at work
I love cooking (and eating), reading, walking, skiing, travelling and being on the water!

My must-have BigGreenSmile product
Dr Bronner´s Peppermint Liquid Soap (it smells seriously good).

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