Returns & Refunds

Returns

We’re sorry you’re not happy with your purchase. You can return most unused or faulty items within 60 days for a refund. Just fill in the form below and we’ll send you a returns label.

Items need to be unopened and in their original packaging for a refund. However, if you’ve used the product and aren’t happy with it, we may be able to offer you a voucher code.

Please note that we can’t provide a returns label for products of 5 litres and over. These will need returning to our warehouse in Belgium, unless they’re faulty. Fill in the form and we’ll email you more details.

If you’d prefer, you can send us an email: [email protected] with your order number and reason for return, or call us on 0203 823 6629 (+44 203 823 6629 from outside the UK).

Exchanges

We’re happy to offer a replacement if the item is faulty. While we can’t exchange non-faulty items, we can usually offer you a voucher code.

Our full Terms and Conditions can be found here

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